Client Relations Coordinator

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Participate in daily discussions addressing requests in both Spanish and English.

• Handle challenging or sensitive situations with customers effectively.

• Respond quickly to customer inquiries and seek feedback to enhance service quality.

• Gain a comprehensive understanding of all service offerings from Symphonic Distribution to elevate support performance.

• Recommend solutions to clients and guide them in mastering the system.

• Assist with individual tasks or requests as delegated by management.

• Provide insights and suggestions for the continuous improvement of Client Relations processes.

⛳️ Requirements

• Minimum of 1 year of experience in a customer service role.

• Familiarity with email marketing platforms, HTML, Microsoft Excel, Word, PowerPoint, and/or equivalent Google Apps.

• Proficiency in speaking, writing, and reading in both English and Spanish.

• High School Diploma or GED required.

• 2 years of experience in a customer service role (preferred).

• Experience in troubleshooting system issues or managing customer service inquiries (preferred).

🏝️ Benefits

• Comprehensive health insurance options.

• Opportunities for professional development and training.

• Flexible work hours and remote work options.

• A supportive and inclusive work environment.