Client Relations Coordinator

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Oversee all initial interactions with clients through various channels including email, phone calls, chat, etc.

• Develop and sustain detailed client profiles within the CRM system.

• Assess inbound leads by evaluating client backgrounds, preferences, and requirements.

• Delegate high-value and appropriate leads to Client Relations Directors.

• Assist the team through every phase of the deal-closing process.

• Guarantee the accuracy, completeness, and proper tracking of data in the CRM system.

• Monitor and analyze lead sources to aid in marketing insights and upcoming initiatives.

• Compile documents and conduct necessary research to fulfill client needs.

• Create PAC (Pricing and Availability Check) templates tailored to client specifications.

• Contact property owners and managers to verify availability, pricing, and conditions.

• Aid in drafting proposals based on provided guidelines.

• Submit proposals for review and approval from the Team Lead and/or Director.

• Carry out other related tasks as assigned by the Client Relations Director – Operations.

⛳️ Requirements

• Minimum of 3 years of relevant experience in hotel, travel, concierge, and executive support.

• Experience working with luxury or high-net-worth clients is preferred but not mandatory.

• A Bachelor's degree is the minimum educational requirement.

• Outstanding verbal and written communication skills in English.

• Strong familiarity with CRM systems, Google Suite, and other organizational tools.

• Ability to manage multiple tasks and work effectively under deadlines.

• Knowledgeable in customer service principles and best practices.

• Collaborates effectively with team members to achieve work objectives and values the diverse capabilities, insights, and ideas of others.

• Maintains high performance standards and takes responsibility and accountability for tasks.

🏝️ Benefits

• Competitive gross monthly salary ranging from €1,200 to €1,400.

• Performance-based bonus structure.

• Minimum of 20 days of paid time off annually.

• Paid public holidays in accordance with the Serbian holiday calendar.

• Paid sick leave as per applicable Serbian labor law.

• Stipend for work equipment.

• Private health insurance.

• Flexible work schedule, subject to business needs and management approval.