Client Relations Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to all incoming phone calls and direct them to the appropriate team members.

• Oversee the attorney's scheduling throughout the client journey and with referral partners; anticipate scheduling requirements and maintain precise, well-organized calendars.

• Assist the Director of Client Services and the broader team with administrative tasks as required.

• Organize networking events, including Provisors registrations and Troikas.

• Follow up with Google Ads leads and potential clients who were not scheduled during the initial contact; determine the matter type and either schedule the prospect or direct them to the suitable team member.

• Keep accurate and current client records in Lawmatics, the firm's CRM.

• Respond to all voicemails promptly.

• Manage the attorney's email inbox using Missive; appropriately organize and route incoming documents.

• Maintain systematic lead records in Lawmatics and ensure consistent, timely outreach.

⛳️ Requirements

• Over 1 year of experience in Executive Assistant, Customer Service, or Administrative roles.

• Prior experience in a law firm is preferred but not required.

• Proven ability to communicate with clients, leads, and referral partners in a friendly, professional manner.

• Capability to consistently adhere to firm systems, processes, and checklists.

• Ability to work independently and take accountability in a fully remote setting.

• Strong attention to detail.

• This role requires proficiency in English; all application documents and forms must be in English.

🏝️ Benefits

• Competitive salary.

• Paid Time Off.

• Bonuses.

• 100% remote/home-based position.

• Full-time, long-term career opportunities.

• Parental Leave.

• Opportunities for professional development and training.

• Dedicated team support.

• Alignment with our clients' core values.