Client Principal – Professional Services

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Deliver executive leadership and strategic collaboration with client executive stakeholders, including C-suite executives.

• Facilitate and lead strategic design workshops during the kickoff and design phases of projects.

• Convert client requirements into actionable Statements of Work and formal contracts.

• Develop and manage project documentation, which encompasses budget and finance reports, risk registers, staff utilization logs, and project status updates.

• Hold ultimate sign-off authority for architecture artifacts, user stories, sprints, final scope, and acceptance criteria.

• Ensure that solution engineers can execute designs efficiently.

• Act as a subject matter expert in Professional Services to support pre-sales initiatives.

• Identify opportunities for expanding Iron Mountain solutions.

• Manage project profit and losses to safeguard commercial margins.

• Set up and implement OCR and Intelligent Document Processing solutions utilizing cloud AI services.

• Incorporate Large Language Models into document processing workflows to enhance extraction accuracy, manage complex layouts, and produce structured JSON/XML outputs.

• Design, train, and validate comprehensive IDP workflows, including data labeling, model training, confidence scoring, and human-in-the-loop evaluation.

⛳️ Requirements

• A minimum of 10 years of experience in consultancy or as a professional services leader.

• A demonstrated history of successfully delivering digital projects.

• At least 5 years of direct experience in implementing Enterprise Content Management platforms.

• Familiarity with advanced workflows and agile methodologies.

• Strong financial skills to manage resource P&Ls effectively.

• Capability to draft business cases that illustrate return on investment.

• Comprehensive understanding of enterprise IT architectures and cloud technologies.

• Outstanding negotiation and presentation abilities.

• Skills in client-facing documentation.

• Experience in configuring and deploying OCR and Intelligent Document Processing solutions via AWS Textract, Google Document AI, Azure Form Recognizer, or similar cloud AI services.

• Experience in integrating Large Language Models like OpenAI GPT, Anthropic Claude, or similar open-source alternatives into document processing systems.

• Familiarity with generating structured JSON/XML outputs.

• Proficiency in designing, training, and validating complete IDP workflows.

• Experience with data labeling, model training, confidence scoring, and human-in-the-loop reviews.

🏝️ Benefits

• Competitive salary and benefits packages that reflect your level of experience.

• Flexibility for remote work (#Li-Remote).

• Alternative work arrangements aimed at supporting personal well-being.

• Generous paid time off and holiday schedules.

• Comprehensive health, wellness, and retirement plans.

• Opportunities for ongoing learning and development.

• Support for obtaining professional certifications.

• Career growth opportunities within a global organization.