Client Operations Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Take proactive measures to manage aging accounts utilizing Account Summary aging tools and ensure timely follow-ups.

• Oversee client collections and placements, identify any discrepancies, and report these to management and IT.

• Keep precise Wiki documentation for assigned clients and review procedures on a quarterly basis.

• Supervise and resolve open and pending incidents and tickets.

• Complete and review monthly reconciliations to guarantee inventory accuracy.

• Update CMR tickets with meeting notes, reports, and any changes to client processes.

• Maintain a contingency plan to fulfill client service level expectations.

• Ensure adherence to data collection, reporting, and auditing activities.

• Deliver client-specific reports within set timelines.

• Manage customer service inquiries and client requests through prompt responses, resolutions, and follow-ups.

• Provide outstanding service to both internal and external customers.

• Meet deadlines while effectively managing interruptions and changing priorities.

• Comply with HIPAA regulations and protect patient information.

• Perform additional duties as assigned.

⛳️ Requirements

• GED/High School Diploma or equivalent.

• Over 2 years of experience in analytical thinking and problem-solving.

• More than 3 years of clerical experience.

• At least 2 years of experience in a healthcare-related environment or industry.

• Familiarity with customer service best practices.

• Proficient in 10-key touch typing.

• Knowledge of client requirements and guidelines.

• Understanding of the billing and recovery cycle.

• Awareness of legal regulations pertaining to billing, collections, and HIPAA.

• Working knowledge of Windows-based systems and Microsoft Office applications.

• Minimum typing speed of 35 words per minute.

• Strong interpersonal, written, and verbal communication skills.

• Ability to communicate fluently in and understand English.

• Capability to multitask, manage time effectively, monitor performance, and communicate clearly.

• Ability to work at a stationary workstation for 8 hours.

• Proficient use of a desktop computer or laptop, including mouse and keyboard.

• Ability to communicate clearly over a telephone system.

🏝️ Benefits

• 100% remote work.

• Full-time employment.