Client Onboarding Manager, Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Guide, mentor, and develop the Client Onboarding team.

• Supervise the client onboarding process from contract signing to successful execution.

• Oversee project timelines, onboarding tasks, and service launches.

• Enhance client satisfaction and monitor onboarding performance metrics.

• Serve as the main point of contact for onboarding-related concerns.

• Collaborate with Sales, Account Management, Finance, Operations, Sustainability, and Customer Experience teams.

• Refine onboarding processes, documentation, and operational efficiencies.

• Track KPIs, onboarding risks, CRM data accuracy, and team performance.

⛳️ Requirements

• 5+ years of experience in onboarding, implementation, customer success, account management, or project management.

• 2+ years of experience in a leadership role.

• Excellent project management, organizational, and stakeholder engagement skills.

• Proven experience in leading process improvement and change initiatives.

• Strong analytical, problem-solving, and communication skills.

• Proficient in Microsoft Office and CRM software (HubSpot, Salesforce, or similar).

• Bilingual in English and French is preferred.

• Experience in a B2B service setting.

• Background in managing client implementations or onboarding programs.

🏝️ Benefits

• Competitive salary and bonus potential.

• Comprehensive health and dental benefits.

• RRSP matching program.

• Opportunities for professional development and career advancement.

• A collaborative, innovative, and expanding organization.