Client Manager – Lease Administration

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as the Relationship Manager and the primary contact for client escalations.

• Manage relationships with clients, vendors, and landlords.

• Provide guidance and training to team members on procedures, lease interpretation, desktop audits, and billing calculations.

• Ensure that client accounts comply fully with all internal and client-specific policies and procedures.

• Review abstracts and analyze commercial lease documents, including leases, amendments, and subleases.

• Resolve rent-related and other landlord/tenant disputes.

• Supervise subtenant account management, including the billing and collection of third-party tenant rents, review of cash receipts posting reports, and analysis of the monthly Delinquency Report.

• Coordinate client invoicing and manage collections as required.

• Document and disseminate best practices, engage in initiatives to enhance internal controls, and improve data quality.

• Provide support, exposure, and leadership for additional special projects as assigned by the manager.

⛳️ Requirements

• Bachelor’s degree.

• Minimum of 5 years of experience in Lease Administration, Real Estate Accounting, Real Estate Law, or Property Management.

• At least 2 years of prior experience in a supervisory role operating at a strategic level with both internal and external teams.

• Strong financial and analytical skills.

• Ability to maintain a keen attention to detail while achieving a high efficiency and accuracy rate in work tasks.

• Capacity to proactively identify issues and initiate the resolution process.

• Proficiency in understanding and interpreting data, and utilizing technology to enhance efficiency.

• A strong desire for learning and personal growth.

• Multilingual skills are a plus.

• Willingness to travel lightly.

🏝️ Benefits

• 401(k) plan with matching company contributions.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.