Client Management Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist in the execution and rollout of new client programs by coordinating activities among internal stakeholders and functional teams.

• Act as a primary contact for regular client inquiries, program support requirements, and resolution of issues.

• Elevate complex issues when necessary.

• Monitor client deliverables, commitments, requests, reporting obligations, and follow-up tasks.

• Analyze operational and client-related data.

• Create reports and dashboards.

• Identify trends and offer actionable business insights.

• Promote process enhancements.

• Work with cross-functional teams to improve client experience, operational efficiency, and program effectiveness.

⛳️ Requirements

• Minimum of 6 months of experience in client support, account coordination, customer success, project coordination, operations support, or a similar business setting.

• Proven analytical, reporting, and problem-solving capabilities.

• Proficient in interpreting data to support business decisions.

• Exceptional organizational, communication, and relationship-building abilities.

• Capable of managing multiple tasks in a fast-paced environment.

• Familiarity with Power BI or other business intelligence and reporting tools is advantageous.

• Experience in supporting client relationships, account management, customer escalations, or stakeholder coordination is beneficial.

• Background in telecommunications, mobile, wireless, retail, device protection, trade-in programs, or similar industries is a plus.

• Ability to work independently with sound judgment in uncertain environments.

• Must undergo a mandatory identity verification process, which may involve biometric technology where permitted by law.

🏝️ Benefits

• Opportunities for growth into Account Executive and other client-facing leadership positions.

• Collaborative, client-oriented work environment.

• Continuous learning opportunities available.

• Career development within Client Management.

• Approximately 5-10% travel required based on business needs.

• Reasonable accommodations provided for individuals with disabilities.

• Virtual interviews conducted via video.