Client Experience Specialist

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Conduct non-licensed administrative functions for real estate professionals. Identify and oversee contractual dates and deadlines, ensuring timely, efficient, and accurate transaction closures.

• Work closely with the agent services department, agents, and other third parties to confirm that all necessary documentation has been received for compliance within the transaction file in the designated systems.

• Organize all transaction details in relevant systems while continuously updating the agent, client, and third parties.

• Act as the primary point of contact for all stakeholders, including agents and their clients, during the closing process, which involves obtaining necessary documentation or information for a clear to close.

• Take ownership of the complete end-to-end transaction processing by entering transaction-related expenses, verifying detail accuracy, preparing commission invoices, calculating and finalizing commission payments, and proactively addressing discrepancies to ensure timely and accurate payouts to agents.

• Consistently update and manage communication with all parties involved in the transaction.

• Prioritize servicing the agent and all involved parties with a positive and engaging demeanor to foster a seamless experience.

⛳️ Requirements

• A minimum of 2 years of experience in Real Estate, mortgage, title administration, or transaction coordination is required.

🏝️ Benefits

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D.

• 401(k) savings plan with company match.

• Paid Time Off to include Holidays, Vacation Time, and Sick Time.

• Paid Family & Paternity Leave.

• Life Insurance.

• Business Travel Accident Insurance.

• All employees receive access to LinkedIn Learning.

• Employee Referral Program.

• Adoption Assistance Program.

• Employee Assistance Program.

• Health and Wellness Program and Incentives.

• Employee Discounts.

• Employee Resource Groups.