Client Experience Manager – Payment Integrity

This is a fully remote position, open to applicants in United States.

📋 Description

• Influence how the organization analyzes, interprets, and responds to client outcomes, requests, and feedback.

• Emphasize operational processes and procedures that enhance client interactions and overall satisfaction.

• Guarantee prompt resolution of issues and proactively address client needs to provide value.

• Work closely with operational and technical teams as well as key business stakeholders to enhance operational processes.

• Extract actionable insights from healthcare claims data and outcomes alongside Client Experience Analysts.

• Ensure the accuracy of all client-facing reports.

• Convey actionable insights within the organization to enhance client understanding of the data.

• Become proficient in the Rialtic platform and application to assist with user onboarding and training.

• Serve as the primary point of contact for client inquiries and support processes.

⛳️ Requirements

• 5-7 years of experience in leading operations and/or delivering client experience/success functions in a healthcare setting, with a focus on payment integrity.

• Knowledge of operational and reporting requirements.

• Basic understanding of a payer organization.

• Willingness to travel frequently; prioritizes process orientation over relationship-building as seen in Client Success roles.

🏝️ Benefits

• Flexibility to work from your preferred location, along with a home office stipend to facilitate this.

• Significant equity and 401k matching opportunities.

• Unlimited paid time off (PTO) and wellness reimbursements.

• Comprehensive health plans with substantial contributions to premiums.

• Support for mental and physical wellness through subscriptions to TalkSpace, Teladoc, and One Medical.