Client Success Manager – Enterprise Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the success, retention, renewal, and growth of a portfolio comprising enterprise customers.

• Establish trusted relationships with executive sponsors and business leaders, acting as a strategic advisor.

• Spearhead enterprise onboarding, adoption, and strategies for value realization.

• Develop and implement strategic Success Plans that align with customer objectives and business goals.

• Utilize AI-driven customer success platforms to monitor health, anticipate risks, recommend actions, and pinpoint expansion opportunities.

• Conduct executive Quarterly Business Reviews that link product adoption to measurable business impact and ROI.

• Collaborate with Sales on account strategies that support renewals, expansion, and customer growth.

• Direct renewal planning and lead executive renewal discussions.

• Advocate for customers by working closely with Product, Engineering, Professional Services, and Support teams.

• Convert customer feedback into enhancements for product, customer experience, and go-to-market strategies.

• Design workflows for customer engagement that leverage AI assistance.

• Analyze customer data, industry trends, and organizational changes to guide enterprise customers through workplace transformations.

• Coordinate AI agents for research, meeting preparation, executive communications, account planning, customer health assessments, and opportunity identification.

• Identify scalable playbooks, automation possibilities, and best practices across Customer Success.

⛳️ Requirements

• A minimum of 6 years of experience in Client Success, Strategic Account Management, or Enterprise Account Management within a SaaS environment.

• Proven track record of managing complex enterprise customers with executive stakeholders throughout extended customer lifecycles.

• Strong executive presence with the capability to influence C-level decision-makers.

• Experience in promoting customer adoption, retention, renewals, expansion, and measurable business results in recurring revenue models.

• Proficiency in creating executive business reviews, strategic account plans, and long-term customer success strategies.

• Familiarity with Customer Success platforms and CRM systems, such as Gainsight, Salesforce, or similar technologies.

• Fluency in AI technologies, utilizing AI-enabled platforms for forecasting, customer health assessments, strategic planning, workflow automation, research, and enhancing productivity.

• Experience in responsibly orchestrating multiple AI tools and validating outputs through business judgment, customer context, and data quality.

• Strong analytical skills with the ability to convert data into executive-level recommendations.

• Exceptional organizational, prioritization, and program management skills across complex enterprise engagements.

• Excellent communication skills, with proficiency in executive communication, stakeholder management, and cross-functional collaboration.

• A curious, adaptable, growth-minded individual with a passion for emerging AI capabilities.

• A customer-centric mindset that balances technology with empathy, trust, and a commitment to long-term partnerships.

🏝️ Benefits

• Comprehensive and competitive benefits packages available globally.

• Support for the health, well-being, and financial security of team members.

• A high-performance culture that recognizes and rewards excellence.

• Opportunities for ownership, accountability, and autonomy to foster innovation.

• Continuous learning and professional development encouraged through a growth mindset.

• A technology-forward environment that embraces AI and advanced solutions.

• A collaborative, results-driven atmosphere.