Analista de Customer Success – Espanhol Fluente

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Lead the entire journey of Spanish-speaking clients at Trakto, from onboarding to expansion, in a consultative and personalized manner.

• Serve as a bridge between clients and the content creation platform.

• Assist brands and creative teams in producing more and better content using the platform.

⛳️ Requirements

• Fluent or native Spanish, with strong written and verbal communication skills, to support LATAM clients.

• Fluent Portuguese.

• Previous experience in Customer Success, Customer Experience, or B2B Customer Support.

• Excellent communication, organizational skills, and the ability to manage a personal client portfolio autonomously.

• Comfort with customer support and CRM tools, such as Zendesk, Freshdesk, HubSpot, or similar.

• Experience in technology/SaaS companies is valued but not mandatory.

• Background in marketing, content production, social media, design, or agencies is appreciated but not required.

• Intermediate or advanced English is preferred but not a deal breaker.

• Experience with onboarding, churn reduction, or account expansion is valued but not mandatory.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career growth.

• Flexible working hours and a supportive team environment.

• Access to the latest tools and technologies in the industry.