This is a fully remote position, open to applicants in United States.

• Drive customer engagement and enhance product adoption for essential Advarra technology solutions.

• Develop and implement strategies aimed at optimizing user adoption and customer experiences.

• Establish and nurture strong relationships with clients to ensure proactive engagement.

• Oversee the support of adoption programs, workshops, and resources available to clients.

• Utilize product usage analytics to pinpoint trends and opportunities for improvement.

• Collaborate effectively with teams from Product, Commercial, Marketing, and Client Success.

• Identify and foster customer champions to generate success stories.

• Provide valuable insights to Product Management regarding feedback and potential product enhancements.

• Over 8 years of experience in customer success, client engagement, or roles focused on adoption within a SaaS environment.

• Bachelor's degree in Business or a related field, or an equivalent combination of education and experience.

• Strong understanding of clinical trials, including key stakeholder roles and the overall clinical trial technology landscape.

• Excellent strategic thinking abilities with a data-driven focus on measuring engagement and adoption rates.

• Outstanding communication and relationship management skills, capable of engaging stakeholders across all levels.

• Proficient in managing and scaling adoption programs across diverse customer segments.

• Health coverage

• Paid holidays

• Variable bonus

Client Engagement and Adoption Director – Site Technology

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