Client Director – Strategic Accounts

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Senior manager responsible for a portfolio of strategic enterprise accounts — building multi-layered relationships from everyday users to C-suite executives, and accountable for retention, overall health, and long-term growth of partnerships.

• Enhance value realization for the customer — collaboratively establish success metrics, promote the adoption of the entire Complexio platform (including Event Knowledge Graph, Context Broker, Stevie, and Enterprise Automator) based on specific use cases, and ensure a customer-signed value narrative is updated every QBR.

• Manage account health and ensure timely renewals — monitor leading indicators, implement structured recovery plans for at-risk accounts, and approach each renewal as earned through delivered outcomes.

• Oversee account revenue across renewals, upsells, and cross-sells — responsible for retained ARR and Net Revenue Retention; capable of managing renewal and expansion cycles comprehensively, including procurement, legal, and contracting processes.

• Serve as the technical intermediary between the customer and Complexio's Product/Engineering teams — engage in credible discussions about architecture, integration, and security with customer CTOs and IT departments without needing to escalate every inquiry, and translate operational requirements into structured Product input.

• Act as the voice of the customer within Complexio — provide prioritized, actionable feedback to Product Management regarding effective elements, friction points, and gaps in offerings.

• Facilitate executive engagement at the C-suite level — independently represent Complexio, accompany Co-CEOs in strategic meetings, and coordinate internal teams (Solution Engineering, Delivery, Product, Support) around shared account objectives.

⛳️ Requirements

• Over 7 years in a senior post-sale role — such as Customer Success, Account Management, Client Partner, or similar — managing strategic enterprise accounts in B2B SaaS or enterprise software, with a proven history of enhancing Net Revenue Retention through documented value delivery.

• Strong executive presence and commercial acumen — able to engage with C-suite executives (alongside or in place of Co-CEO leadership), and capable of independently managing renewal and expansion cycles, including procurement and contracting.

• Technically proficient without being an engineer — able to bridge communication between customers and Complexio's Product/Engineering teams, hold credible discussions regarding architecture and security, and translate operational needs into structured Product input.

• Highly organized and proactive — disciplined enough to manage multiple high-complexity accounts concurrently, composed under pressure, and motivated by environments that are scaling.

• Preferred: background in maritime, shipping, energy, or industrial sectors; experience with AI, data platforms, or knowledge graphs; managing enterprise accounts in the $500k–$5M+ ACV range; ability to adopt a hunter role when necessary.

🏝️ Benefits

• Senior individual contributor position with significant influence over Complexio's key customer relationships; competitive base salary plus performance incentives linked to retention, value realization, and expansion results; direct access to the Co-CEO and senior leadership team, along with the opportunity to shape Complexio's customer success strategies as the company grows.