Client Director

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Oversee Nexthink's most vital and intricate enterprise relationships.

• Act as the executive representative of Nexthink for a specified portfolio of high-profile accounts.

• Propel renewals and enhance platform usage.

• Foster multi-threaded relationships with CxO-level customers.

• Align Nexthink's offerings with client objectives, including reducing IT expenses, enhancing employee productivity, and safeguarding the digital workplace.

• Cultivate and strengthen connections within assigned accounts, from IT and service desk teams to CIO and C-suite executives.

• Formulate and implement strategic account plans.

• Promote license growth, professional services engagement, and excellence in renewals.

• Establish the commercial strategy for the portfolio and remain accountable for outcomes.

• Collaborate with clients to develop outcome-focused roadmaps that align with business goals.

• Assist customers in realizing tangible value from Nexthink's platform.

• Coordinate internal Nexthink resources across various functions and regions.

• Direct strategy and hold teams responsible for customer success.

• Oversee the global deployment and advancement of assigned accounts.

• Manage resources across regions for consistent and high-impact engagement.

• Take ownership of the book of business and meet targets across licenses, renewals, and professional services.

• Maintain visibility and accountability for the commercial health of the portfolio.

⛳️ Requirements

• Over 10 years of experience in enterprise technology sales or account leadership.

• Proven history of consistently surpassing multi-million dollar revenue objectives.

• At least 2 years in a Client Director, Strategic Account Executive, or similar role managing and expanding large, intricate enterprise accounts.

• Direct experience with IT Service Management, IT Operations Management, Digital Employee Experience, or related enterprise software sectors.

• Proven success in engaging and influencing executive-level stakeholders, including CIOs, CHROs, and other C-suite leaders.

• Capability to create a three-year account vision and close deals within the quarter.

• Disciplined management of pipeline and stringent qualification processes.

• Ability to cultivate trusted client relationships.

• Quick adaptability in a rapidly changing market.

• Capacity to lead virtual teams through influence rather than authority.

• A sales-oriented mindset paired with trusted-advisor credibility.

🏝️ Benefits

• Comprehensive health, dental, and vision coverage fully funded by the company.

• Life insurance provided.

• Long-term disability insurance offered.

• Coverage for accidental death and personal loss.

• Flexible working hours available.

• Unlimited paid time off policy.

• 15 days of holiday leave.

• 11 company-paid holidays each year.

• 3 additional days dedicated to volunteering.

• Hybrid work model that balances office and remote work options.

• Structured onboarding process for new hires.

• Complimentary access to professional training platforms.

• Up to 16 weeks of paid leave for birthing parents and primary caregivers.

• 6 weeks of paid leave for secondary caregivers.

• 401(k) plan with up to 4% company matching contributions and immediate vesting.

• Bonuses for referrals of successful hires after three months of continuous employment.

• Potential inclusion of commission or performance bonus plans.

• Additional opportunities to earn commissions exceeding the OTE range.

• Dedicated support from Solution Consulting, Professional Services, and executive teams.