Client Director

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Manage Nexthink's most significant and intricate enterprise partnerships.

• Act as the executive representative of Nexthink for a specific portfolio of high-profile accounts.

• Facilitate renewals and enhance platform usage.

• Establish multi-threaded relationships with CxO-level clients.

• Align Nexthink's offerings with client objectives, such as reducing IT expenditures, boosting employee efficiency, and safeguarding the digital workspace.

• Cultivate and strengthen connections across assigned accounts, engaging with IT and service desk teams, as well as CIOs and C-suite executives.

• Formulate and implement strategic account strategies.

• Promote license growth, professional service uptake, and excellence in renewals.

• Define the commercial trajectory and maintain responsibility for portfolio outcomes.

• Collaborate with clients to develop outcome-focused roadmaps that align with their business goals.

• Coordinate internal Nexthink resources across various functions and geographical locations.

• Direct strategy and ensure teams are held accountable for customer satisfaction.

• Oversee global deployment and growth of assigned accounts.

• Synchronize resources across regions for consistent and impactful engagement.

• Manage the business portfolio and meet targets related to licenses, renewals, and professional services.

• Uphold accountability for the financial health of the portfolio.

⛳️ Requirements

• More than 10 years of experience in enterprise technology sales or account leadership.

• Proven history of consistently surpassing multi-million dollar revenue goals.

• At least 2 years in a Client Director, Strategic Account Executive, or similar role overseeing and expanding large, complex enterprise accounts.

• Direct experience in IT Service Management, IT Operations Management, Digital Employee Experience, or related enterprise software sectors.

• Demonstrated ability to engage and influence executive-level stakeholders, including CIOs, CHROs, and other C-suite executives.

• Capability to create a three-year account vision while achieving quarterly goals.

• Strong pipeline management skills and thorough qualification processes.

• Proficient in leading virtual teams through influence rather than authority.

🏝️ Benefits

• Complete coverage for company health, dental, and vision insurance.

• Life insurance provision.

• Long-term disability insurance.

• Coverage for accidental death/personal loss.

• Flexible working hours.

• Unlimited paid time off.

• 15 vacation days.

• 11 holidays paid by the company.

• 3 additional days for volunteering activities.

• Hybrid work model combining office presence and remote work.

• Structured onboarding process to facilitate connections and team integration.

• Complimentary access to professional training platforms.

• Up to 16 weeks of paid leave for primary caregivers/birthing parents.

• 6 weeks of paid leave for secondary caregivers.

• 401(k) plan with immediate vesting and up to 4% company matching contributions.

• Bonuses for referring successful hires after three months of continuous employment.

• Potential for commission or performance bonus plans.

• Additional chance to earn commissions above the OTE range.