Client Delivery Specialist

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee client deliverables for designated accounts, encompassing template management, updates of assets and platforms, print and fulfillment operations, order processing, and inventory oversight.

• Act as an empathetic, responsive, and communicative operational point of contact for the designated client deliverables.

• Manage technical and creative projects from their inception to execution, ensuring they meet quality standards, functionality, and are completed on time.

• Work in collaboration with cross-functional teams to set priorities, expectations, and deadlines; effectively communicate client requests, concerns, and feedback.

• Identify potential project risks and issues, escalate them as necessary, and assist in troubleshooting and resolution.

• Create and maintain project documentation, which includes timelines, status reports, meeting agendas, and minutes.

• Keep client training and informational materials updated, such as job aids, FAQs, and process maps.

• Lead both internal and client-facing meetings regarding deliverables, document action items, and follow up to ensure they are completed.

• Provide training to team members on products and processes, and offer client-facing platform training as required.

• Propose tactical solutions and process enhancements to both internal and external stakeholders.

• Accurately track project time to aid in forecasting and billing.

⛳️ Requirements

• Two to four years of experience in client services, account coordination, project coordination, marketing, advertising, or a related domain.

• Background in supporting client projects within a marketing services, agency, SaaS, or client delivery setting.

• Preferably familiar with local or channel marketing programs and/or print production or fulfillment.

• Strong organizational and prioritization abilities; capable of managing multiple projects and meeting deadlines.

• Clear and concise verbal and written communication skills; adept at summarizing complex information for stakeholders.

• Empathetic and collaborative interpersonal skills, with the capability to build effective relationships with cross-functional teams.

• Willingness to work a flexible schedule when necessary to accommodate client advertising deadlines.

• Adaptability and quick learning of new software and applications, comfortable working with technology.

• Ability to maintain accuracy, professionalism, and composure in a fast-paced, deadline-oriented environment.

• Self-directed in approach to learning and pursuing continuous improvement.

• Minimal travel may be required.

🏝️ Benefits

• Comprehensive benefits package including health, dental, and vision insurance.

• Opportunity for professional development and career growth.

• Flexible work hours and remote work options available.

• Collaborative and supportive work environment.