Client Delivery Analyst III – Credit Conversions

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitates the effective execution of diverse and intricate debit and/or credit projects for financial institutions by performing various technical tasks and conducting quality assessments.

• Lead client consultations to gather business and technical requirements.

• Integrate requirements into the comprehensive project plan.

• Manage complex, high-profile client projects and take on the technical leadership role for these assignments.

• Engage with clients to discuss specifications for intricate projects.

• Collaborate with clients and vendors to explore project options.

• Execute Gap Analysis to determine system setup requirements.

• Offer consulting and recommendations to clients on the optimal approach to fulfill their business requirements for the assigned implementations.

• Grasp client business needs and facilitate communication between technical teams at both client and vendor locations.

• Map technical data files across different systems.

• Partner with client personnel and vendors to carry out the project plan, ensuring tasks are completed accurately and punctually.

• Identify and report unresolved issues to the designated project manager and assist in their resolution.

• Ensure quality throughout the implementation process.

• Communicate technical specifications and requirements of implementations with third-party vendors and the internal Project Support Team.

• Validate system parameters and perform testing; adjust program parameters as necessary.

• Provide technical support to clients during the design, development, and implementation phases of the project.

• Offer extended hour support following project implementation.

• Adhere to change control and appropriate change management protocols.

• Cultivate strong working relationships with clients and internal business partners/project team members.

• Assist in identifying enhancements to established processes within the department.

• Contribute to the training and mentorship of less experienced Analysts.

⛳️ Requirements

• Bachelor’s degree in a relevant field and/or an equivalent combination of education and experience.

• Training in Six Sigma Methodology and project management certification is preferred.

• A minimum of seven (7) years of relevant experience in the payment processing industry is required.

• A comprehensive understanding of payment card products, support services, and processes is essential.

• Five (5) years of experience in business or system analysis is required.

• At least three (3) years of experience in client-facing project support is mandatory.

• Proven experience in completing card processing conversions that involve migrating data from one processing platform to another is needed.

🏝️ Benefits

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program