Client Coordinator

This is a fully remote position, open to applicants in Washington.

📋 Description

• Act as the main point of contact for Pierce County clients and community members through email, text, and phone communications.

• Collaborate effectively with the Regional Clinic Manager and the Pet Services administration team to ensure consistent scheduling and client communication.

• Guarantee that scheduling and client relations are efficient, fair, and thoroughly documented.

• Coordinate and arrange client appointments for spay/neuter and vaccine clinics.

• Foster and uphold positive relationships with clients, voucher partners, volume partners, and community organizations.

• Engage with clients compassionately and fairly to build trust and rapport.

• Maintain precise client records, appointment details, and program documentation while ensuring confidentiality and data security.

• Work alongside internal teams to facilitate smooth service delivery and communication across various programs.

• Ensure adherence to clinic policies, procedures, and operational standards.

• Assist with program outreach, client engagement initiatives, and community education efforts.

• Support special projects and undertake additional duties as assigned by management.

⛳️ Requirements

• A demonstrated passion for animal welfare and a commitment to reducing pet overpopulation, shelter overcrowding, animal suffering, and unnecessary euthanasia.

• A dedication to addressing animal cruelty and barriers to veterinary care.

• Exceptional written and verbal communication abilities.

• Strong customer service skills.

• A collaborative and communicative team player.

• Ability to be diplomatic, compassionate, and straightforward, particularly in challenging situations.

• Strong de-escalation skills are advantageous.

• A knack for working empathetically with marginalized populations and a commitment to tackling racial and economic injustice.

• Prior experience with Microsoft Office applications, including Word and Excel.

• High confidence in learning new software applications.

• Previous experience with ClinicHQ or similar databases is beneficial.

• Strong organizational skills and attention to detail.

• Capability to self-initiate, prioritize tasks effectively, multitask, and thrive in a fast-paced environment.

• Ability to quickly adapt to changing situations.

• Availability to work Monday through Friday, with occasional local travel and weekend/evening coverage.

• Capability to perform the specified physical activities, including sitting, keyboarding, standing/walking, grasping, fine manipulation, and lifting/carrying/pushing/pulling 1–10 lbs.

🏝️ Benefits

• Medical, Dental, and Vision Insurance (100% employer-paid premium for employee coverage).

• 401(k) with Company match up to 2% - Fully vested on day one.

• Discretionary Time Off.

• Paid Holidays (9 per year).

• Supplemental Insurance Benefits available.

• Veterinary care, medications, and pet food at cost, when available.

• Pawternity leave and bereavement leave for animal family members.

• Relocation assistance for candidates from outside Washington State.

• Opportunities for Advancement.