Client Coordinator

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Promptly handle and respond to inquiries from clients or their representatives regarding questions, report status, concerns, or general requests for information.

• Utilize relevant systems and databases to enter or retrieve client or claimant information.

• Maintain daily communication with the QA department concerning workflow and pending report statuses.

• Contact providers for assignment and update the database accordingly.

• File and archive both open and closed cases.

• Ensure that all client information is current in the database and that all client-specific guidelines, rules, or information are documented within the system.

• Collaborate independently and with team members to ensure questions are addressed, documented, and cases are returned promptly.

• Redirect calls to other departments as necessary.

• Perform a variety of clerical tasks, including typing, filing, emailing, and proofreading.

• Assist in resolving customer complaints and quality assurance issues.

• Inform management of any report issues or concerns.

• Ensure that all practices comply with state and federal safety and legal regulations.

• Carry out additional duties as assigned.

⛳️ Requirements

• A high school diploma or equivalent is required.

• At least one year of clerical experience, or an equivalent combination of education and experience is preferred.

• Experience in a medical office or the insurance industry is preferred.

• Must have comprehensive knowledge of general computer systems, fax machines, copiers, scanners, and telephones.

• Must be proficient in multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.

• Must be capable of being trained on and adhering to HIPAA regulations and compliance standards.

• Must be a qualified typist with a minimum typing speed of 40 W.P.M.

• Must demonstrate accuracy, thoroughness, and responsibility for the quality of work, along with the ability to take initiative to identify improvements.

• Must exhibit exceptional communication skills.

• Must be able to work independently, prioritize tasks, and manage time efficiently.

• Must be able to maintain confidentiality.

🏝️ Benefits

• Health insurance

• Vision insurance

• Dental insurance

• Paid time off

• 401k