Client Account Manager – Patient Access HUB

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main liaison for pharmaceutical clients in support of HUB programs.

• Develop and sustain robust, consultative relationships with clients.

• Facilitate client meetings, performance evaluations, and strategic conversations.

• Supervise program execution, ensuring it aligns with client goals and service level agreements (SLAs).

• Evaluate performance metrics and deliver data-driven insights and recommendations.

• Collaborate with cross-functional teams to guarantee high-quality service delivery.

• Manage program finances, encompassing budgets, invoicing, and profit & loss tracking.

• Identify risks, opportunities, and areas for program enhancement.

• Assist with contract management, renewals, and identifying growth opportunities.

• Ensure adherence to regulatory standards and client standard operating procedures (SOPs).

⛳️ Requirements

• Bachelor’s Degree or equivalent relevant experience.

• Over 5 years of experience in patient access services, pharmaceutical hub services, healthcare account or project management, or a related regulated healthcare environment (3–5 years minimum considered with strong relevant experience).

• Comprehensive understanding of reimbursement, prior authorization, and patient assistance programs.

• Experience in supporting or managing call center-based programs or service delivery models is preferred.

• Demonstrated ability to manage intricate client relationships and multi-workstream programs in a regulated healthcare environment.

• Experience with Salesforce CRM/CLS is required.

• Strong analytical, organizational, and problem-solving capabilities.

• Excellent communication, presentation, and negotiation skills.

• Proficient in Microsoft Office applications.

• Capable of managing multiple priorities independently.

🏝️ Benefits

• Competitive compensation.

• Excellent benefits package – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave, employee discounts/promotions.

• Employee discounts and exclusive promotions.

• Recognition programs, contests, and company-wide awards.

• Exceptional collaborative culture.