Claims Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage inbound and outbound phone support, engaging directly with customers.

• Execute claims processes to assist the business, clients, and the organization.

• Conduct routine support tasks and activities in accordance with established procedures.

• Oversee 100% of phone-based customer interactions in a dynamic, high-volume contact center setting.

• Additional responsibilities may be assigned as needed.

⛳️ Requirements

• High School diploma or GED equivalent, or a suitable combination of education and/or experience.

• At least 1 year of experience in a general office setting or a related field.

• Equivalent combination of education, service experience, and/or contact center experience is acceptable.

• Capability to handle inbound and outbound calls effectively in a fast-paced, high-volume virtual contact center or office.

• Maintain a positive, empathetic, and professional attitude towards customers.

• Possess active listening skills, with the ability to confirm or clarify information and resolve customer issues.

• Strong proficiency in both written and verbal communication, typing, excellent computer skills, and proper grammar usage.

• General understanding of departmental procedures and operations.

• Consistent attention to detail and accuracy in all tasks.

🏝️ Benefits

• Competitive salary.

• Paid time off, including vacation days, sick leave, 9 paid Company holidays, and volunteer hours.

• Incentive bonus programs, offering potential holiday bonuses, referral bonuses, and performance-based bonuses.

• Comprehensive medical, dental, vision, life, and pet insurance.

• 401(k) retirement savings plan with company matching contributions.

• A stimulating work environment.

• Opportunities for advancement.

• Educational assistance available.

• Opportunities for professional and personal growth.

• Company recognition programs.

• Health and wellbeing resources, including complimentary mental wellbeing therapy/coaching sessions, child and elder care resources, and more.

• Flexibility to work from any location in the United States for most roles.