Claims Support Administrator – 12-Month Contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Complete designated tasks in DMS3 within a 2-business-day timeframe, which includes follow-ups on medical requests, provincial authorizations, CPPD/QPPD applications, Pre-X Forms, and WCB file requests.

• Coordinate with the Finance department for payments related to police report requests, provincial inquiries, and specific medical requests.

• Handle all inquiries from the Disability and Life & Living department in a courteous and professional manner.

• Provide clients with accurate, plan-specific information.

• Develop solutions to administrative challenges by investigating issues, conducting research, and asking pertinent questions.

• Participate in regularly scheduled meetings with the assigned Case Manager team.

• Manage all correspondence received for the DMI Claims team.

• Accurately upload and process medical invoices in a timely manner.

• Address CSR WOP inquiries within 2 business days and respond to all other inquiries within 1 business day.

• Assist in testing system updates and identifying discrepancies within the system.

⛳️ Requirements

• A post-secondary diploma or degree in Health Sciences, Human Resources, or a related field.

• 1–2 years of experience in an administrative role within health, insurance, or disability sectors; recent graduates with relevant qualifications are encouraged to apply.

• A background in a medical profession (such as Occupational Therapy, Kinesiology, Nursing, Physiotherapy, etc.) is highly valued.

• Strong customer service skills with a client-focused approach.

• A collaborative, team-oriented mindset.

• Excellent time management abilities, with the capacity to prioritize tasks and meet deadlines.

• Proficiency in computer systems and a quick aptitude for learning new software.

🏝️ Benefits

• A minimum of 3 weeks of vacation.

• 26 long weekends annually through our Happy Friday program.

• Flexible work arrangements, including remote and hybrid options.

• Comprehensive extended health and dental coverage.

• RRSP matching program.

• Wellness support that includes extensive mental health resources.

• Clear career advancement pathways and personalized learning opportunities.