Claims Specialist II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist customers throughout the claims process.

• Investigate and handle claims related to vehicle damage, other property damage, and moderate bodily injuries.

• Review and clarify coverage information as well as the claims procedure.

• Establish reserves for expected expenses.

• Organize vehicle inspections and approve rental authorizations.

• Respond to customer inquiries and concerns during the claims process.

• Collect information from involved parties and witnesses via phone calls, emails, texts, and letters.

• Analyze law enforcement reports and gather supplementary evidence, including dash cam and surveillance footage.

• Evaluate facts of loss to determine liability.

• Identify and escalate high-risk claims that may involve significant indemnity exposure or suspected fraud.

• Review medical records to assess, negotiate, and settle moderate bodily injury claims in collaboration with legal counsel and unrepresented parties.

• Act as the primary customer point of contact while coordinating with other departments.

• Work collaboratively with a team to meet shared customer needs.

⛳️ Requirements

• High school diploma or an equivalent qualification.

• At least 6 months of customer service experience in a fast-paced work environment or a comparable mix of education and experience.

• 6–12 months of claims adjusting experience is preferred.

• Experience in a remote working environment is advantageous.

• Reliable high-speed internet connection with a minimum download speed of 25 Mbps.

• A dedicated workspace that is free from distractions.

• Capability to maintain a sedentary position for prolonged periods.

• Proficient in electronic and telephonic communication with team members, customers, and external parties.

• Ability to operate and type on a computer, laptop, or other Company-issued electronic devices for extended periods.

• Competence in accessing and managing the Company computer system, preparing documents, entering data, and reading from the computer database or email documents.

• Physical ability to bend, stoop, reach, climb, and/or stand occasionally.

• Ability to grasp, open, and close drawers, filing cabinets, and other equipment as needed.

🏝️ Benefits

• Competitive salary.

• Flexibility to work remotely from anywhere in the United States for most positions.

• Paid time off, including vacation time, sick leave, paid Company holidays, and volunteer hours.

• Incentive bonus programs with potential for holiday bonuses, referral bonuses, and performance-based bonuses.

• Comprehensive medical, dental, vision, life, and pet insurance.

• 401(k) retirement savings plan with company matching contributions.

• Dynamic and engaging work environment.

• Opportunities for promotion.

• Education assistance provided.

• Opportunities for professional and personal development.

• Company recognition programs.

• Health and wellness resources, including free mental well-being therapy/coaching sessions, child and eldercare resources, and more.

• Eight weeks of paid training.

• Requirement for reliable high-speed internet supported by the member's home workspace (minimum 25 Mbps download speed).