Claims Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage all First Notice of Loss (FNOL) calls for Auto and Property clients

• Address inquiry calls for both Auto and Property customers, making informed decisions regarding claims

• Deliver outstanding Customer Experience aligned with claims service and quality standards

• Respond to customers with empathy, care, and consideration

• Collect and accurately document all pertinent information related to a loss

• Clarify the claims process and outline subsequent steps as needed

• Arrange Method of Inspections and/or Emergency Services when required

• Gather first notice of loss reports for straightforward auto and property claims through an Express Claim Center

• Assist customers with inquiries regarding processes, policies, and next steps

• Update claim information as necessary

⛳️ Requirements

• Minimum of 1 year of experience in customer service

• Proficient in both oral and written communication

• Expertise in delivering exceptional customer service

• Capable of performing efficiently under pressure and managing high volumes of tasks

🏝️ Benefits

• Flexible Work Arrangements

• Employee discounts (15% off auto and property insurance, in addition to various other products and services)

• Good Office program (receive up to $400 back after purchasing office equipment)

• Student Loan Payment Matching Program for Government Student loans

• Comprehensive Retirement Savings Program with employer matching contributions

• Annual Wellness allowance to support employees in enhancing health and wellbeing

• Personal days

• Tuition Reimbursement

• Opportunities to engage with the community and give back