Claims Service Representative 2, Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Acquire first notice of loss reports for straightforward auto and property claims through an Express Claim Center.

• Address customer inquiries regarding procedures, policies, and subsequent steps; update claim details as necessary.

• May organize inspections, dispatch mitigation vendors or contractors to customer properties, or arrange temporary accommodation as required.

• Communicate with customers and other claim-related third parties to gather and provide essential file information in accordance with quality and process standards.

• Receive, assess, and direct incoming telephone calls and other electronic communications.

• Record first notice of loss claims, clarify the basic claims process, and offer general information to customers.

• Collect, print, fax, or send supporting documents to vendors or others as instructed.

• Manage claim files (locate/request files, file paperwork, reconstruct missing files, correct misfiled documents, forward to other offices, etc.).

• Execute clerical tasks, including data entry, filing paper documents, managing emails and calendars, and word processing.

⛳️ Requirements

• At least 1 year of experience in customer service.

• Excellent verbal and written communication skills; multilingual capability preferred. This position mandates bilingual proficiency in English and French.

• Demonstrated ability to provide outstanding customer service.

• Capability to perform effectively under pressure and handle high volumes while completing tasks efficiently.

🏝️ Benefits

• Flexible work arrangements.

• Employee discounts (15% on auto and property insurance, as well as discounts on a variety of other products and services).

• Good Office program (receive up to $400 back after acquiring office equipment).

• Student Loan Payment Matching Program for government student loans.

• Comprehensive retirement savings program with employer-matched contributions.

• Annual wellness allowance to promote employee health and wellbeing.

• Personal days.

• Tuition reimbursement.

• Opportunities to engage within the community and participate in philanthropic activities.