Claims Representative, Auto

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Analyze and manage low to mid-level auto and transportation claims.

• Handle auto property damage and lower-level injury claims; evaluate damage, process payments, and ensure proper documentation and coding of claim files in accordance with policy standards.

• Create and maintain action plans to ensure compliance with state-required contract deadlines and facilitate prompt and appropriate resolution of claims.

• Identify and pursue subrogation opportunities; manage salvage acquisition and disposal.

• Communicate claim progress and processing updates with insured parties, clients, and agents or brokers when necessary.

• Uphold professional relationships with clients.

• Conduct coverage, liability, and damage assessments on all assigned claims.

• Perform additional duties as assigned.

• Contribute to the organization's quality program(s).

⛳️ Requirements

• Bachelor's degree from an accredited college or university is preferred.

• Obtain and maintain the necessary State adjusting licenses for the role.

• Knowledge of personal and commercial lines policies and endorsements is beneficial.

• Ability to review and evaluate Property Damage estimates, total loss assessments, and associated expenses to effectively negotiate first and third-party claims.

• Familiarity with total loss processing, State salvage forms, and title requirements is preferred.

• Strong oral and written communication skills, including the ability to present information effectively.

• Proficient in PC applications, including Microsoft Office Suite.

• Possess analytical and interpretive abilities.

• Excellent organizational skills.

• Strong interpersonal abilities.

• Capability to work effectively within a team environment.

• Commitment to meeting or exceeding Service Expectations.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401(k) plan with matching contributions.

• Paid Time Off (PTO).

• Disability and life insurance.

• Employee assistance programs.

• Flexible spending accounts or health savings accounts.

• Additional voluntary benefits available.