Claims Resolution Adjuster II

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Investigate automobile accidents that involve personal injury.

• Evaluate coverage, liability, and damages.

• Deliver customer service through voice calls, emails, text messages, and occasionally video chats.

• Negotiate equitable injury settlements with customers, vendors, third-party carriers, and claimants.

• Conduct liability investigations and make final liability determinations.

• Identify injured parties in addition to those listed at the First Notice of Loss.

• Recognize significant risk potential on claim files.

• Assist claimants throughout the vehicle restoration process.

• Provide insights on the Auto process.

• Collaborate with Casualty Adjusters throughout the claims process.

• Review damages and interpret policies to assess coverage.

• Evaluate and negotiate claims settlements based on legal and business standards.

• Utilize estimate tools, job aids, and settlement platforms.

• Maintain timely and precise claim documentation in the claims system.

• Safeguard the company financially by adhering to policy agreements.

⛳️ Requirements

• A minimum of 2 years of claims experience, particularly in Casualty Bodily Injury claims.

• Preferred experience in claims investigation and negotiation.

• Familiarity with liability investigations.

• Experience in coverage investigations.

• Knowledge of PD coverage, set MOI, rental, and resolving liability is advantageous.

• Excellent communication skills, particularly over the phone.

• Strong critical-thinking and problem-solving abilities.

• Capability to work remotely from a home office in one of the designated U.S. time zones.

• A dedicated private workspace that is free from distractions.

• Minimum internet bandwidth of 50 MB download and 5 MB upload.

• Suitable work surface and seating.

• Willingness to appear on camera during online meetings and training sessions.

• Consistent, predictable attendance is crucial.

• Candidates must undergo a background investigation.

• An adjuster and/or appraiser license may be necessary within 60 days of hire, based on the office/area.

• Not available to residents of California, Washington, Alaska, Hawaii, or Puerto Rico.

• Allstate generally does not sponsor individuals for employment-based visas for this position.

🏝️ Benefits

• Competitive salary with support for ongoing development and career progression.

• Flexible work scheduling.

• Time off policy that supports work/life balance.

• Initial and continuous training provided.

• Comprehensive benefits starting from Day 1.

• 401K/pension options available.

• Education reimbursement offered.

• Programs promoting work-life balance.

• A potential $1,000 Licensing Sign-On Bonus for candidates with applicable active licenses.

• Technology bundle that includes a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement of $80.

• Work remotely from home.

• Support from a centralized Licensing team if licenses are required.