Claims Initiation Representative

This is a fully remote position, open to applicants in Nebraska, +1 more state.

📋 Description

• Handle approximately 50–60 customer calls daily regarding disability and FMLA claims.

• Initiate claims using various applications and platforms.

• Provide education to customers and employers about FMLA and disability products.

• Ensure accurate documentation and processing of claims and leaves.

• Engage with internal and external stakeholders via email and phone communications.

• Meet customer expectations by independently managing routine tasks with flexibility and responsiveness.

• Identify, propose, and advocate for process enhancements and organizational initiatives.

• Foster a positive customer experience as the primary point of contact for employees/members.

⛳️ Requirements

• High School Diploma or GED.

• 0–1+ years of experience in administrative support, customer service, and/or data entry directly related to job responsibilities.

• Strong verbal and written communication skills.

• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

• Minimum internet bandwidth of 12 Mbps; 25 Mbps preferred.

• Preferred: experience in data entry and research within a fast-paced environment.

• Ability to navigate multiple systems as required.

• Availability for six weeks of training from Monday to Friday, 9:00 a.m. to 5:30 p.m. EST, with no time off allowed during this period.

• Willingness to work an eight-hour shift from Monday to Friday between 8:00 a.m. and 11:00 p.m. EST.

🏝️ Benefits

• Several weeks of paid training, coaching, and professional development.

• Clearly defined career paths and job levels.

• Opportunities for leadership development and virtual training.

• Paid time off and parental leave.

• Competitive 401K and employee benefits package.

• Complimentary financial counseling, health coaching, and employee assistance programs.

• Tuition assistance program.

• Flexible work arrangements.

• Access to productivity and technology tools, along with training.

• Eligibility for the discretionary Annual Incentive Program.

• Potential for long-term incentives and sales bonuses.

• Lincoln’s standard benefits package.