Claims Customer Contact Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Professionally manage incoming calls, ensuring that inquiries and issues are addressed quickly and effectively.

• Handle a high volume of inbound calls efficiently and in a timely manner.

• Conduct thorough research and documentation of call reasons and resolutions, prioritizing adherence to privacy regulations.

• Address inquiries with the best interests of both the customer and the company in mind.

• Deliver exceptional service and support across various areas, including but not limited to Financial Advisors, Claimants, and Exchange Companies/Funeral Home Assignment Companies, while following established procedures and guidelines for serving F&G customers.

⛳️ Requirements

• High School diploma.

• A minimum of 1 year of experience in customer service or a call center environment, preferably within the insurance sector.

🏝️ Benefits

• Options for in-office, hybrid, and remote work arrangements.

• Reasonable accommodations available for applicants with disabilities.