Auto Claims Specialist

This is a fully remote position, open to applicants in Alabama, +27 more states.

📋 Description

• Conduct high-volume outbound calls to investigate, bill, and optimize payments on medical claims with insurance companies representing hospitals and medical providers.

• Research and analyze auto-accident details to identify the appropriate payer.

• Engage with patients, insurance representatives, and attorneys through outbound calls.

• Submit bills along with the necessary documentation to insurance companies.

• Identify follow-up actions and resubmit incorrectly paid bills to secure additional payments.

• Assist with denial reports, audits, and overall team support activities.

• Maintain productivity and performance standards in a high-volume call center setting.

⛳️ Requirements

• Proficient in Microsoft Office applications (Word, Excel, Outlook).

• Capable of efficiently navigating multiple computer screens and software applications simultaneously.

• Ability to sustain strong performance in a fast-paced, high-outbound-call-center environment with productivity targets.

• Skilled in organizing tasks while managing multiple responsibilities.

• Strong critical-thinking and problem-solving abilities.

• Excellent verbal and written communication skills.

• Experience with Coordination of Benefits and a general understanding of insurance billing is beneficial but not mandatory.

• A private, distraction-free workspace at home.

• Must be comfortable with on-camera presence during work hours.

• Reliable internet connection is required.

• Home internet speeds must exceed 20 Mbps download and 10 Mbps upload.

• Workspace must accommodate provided workstation equipment.

• Must be eligible to work in the U.S.

• Completion of employment history verification and successful background check is required.

• Must reside in an approved state within the United States: Alabama, Arkansas, Delaware, Florida, Georgia, Illinois, Iowa, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Wisconsin, or West Virginia.

🏝️ Benefits

• Comprehensive health insurance coverage.

• 401(k) matching program.

• Paid training opportunities.

• Generous paid time off (PTO).

• Paid holidays.

• Extensive multi-week training with ongoing support from colleagues.

• Access to a comprehensive knowledge base for continuous reference.

• Visibility into individual performance metrics for setting goals.

• Provision of computers and necessary work equipment.

• Supportive management involvement.

• Incentive Plan.