Claims Adjuster, Cargo

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt, courteous, and high-quality customer service to both policyholders and claimants.

• Address customer inquiries, initiate investigations, and resolve claims efficiently.

• Collect information to start claims and clarify policy details, coverage, and necessary actions.

• Manage the claim inventory and establish as well as adjust initial reserves for potential liabilities.

• Facilitate the repair of damaged vehicles and provide assistance with rental reimbursement.

• Identify opportunities related to subrogation, salvage, recovery, and total-loss situations.

• Ensure adherence to state regulations, policy provisions, and established operating procedures.

• Communicate with all involved parties and negotiate settlements within payment authority with claimants, insureds, and attorneys.

• Contribute insights on claims guidelines, best practices, and process enhancements.

• Supervise external investigative service providers and collaborate with clients, client counsel, and investigative services.

• Participate in learning opportunities related to personal lines claims, court rulings, guidelines, and policy modifications.

⛳️ Requirements

• A Bachelor's degree; candidates lacking this should still apply if they meet other qualifications.

• At least 5 years of experience in commercial cargo claims, preferably with tractor trailers.

• Experience in managing Third-Party Property Damage/Total Loss claims.

• An active adjuster license is necessary: a resident state license if available, or a Designated Home State (DHS) license.

• Familiarity with state regulations, policy details, and standard operating procedures.

• Experience in commercial claims is essential.

• Capability to analyze and evaluate claims data and make informed decisions in line with established guidelines, policies, and procedures.

• A strong motivation for problem-solving and challenging the status quo.

• A willingness to engage in continuous learning and professional development opportunities.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental plans.

• 401(k) retirement plan with employer matching contributions.

• Competitive paid time off (PTO) policy.

• Generous family leave policy after 8 months of continuous employment.

• Flexible work-from-anywhere policy to enhance work-life balance.

• Provision of an Apple laptop, a large second monitor, and other quality-of-life equipment.

• A remote-first working environment.

• Ongoing professional development and learning opportunities available.