CIS Application Support Engineer – Customer, COBOL

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support and maintenance for the Customer/1 CIS application.

• Diagnose and resolve production issues related to COBOL, batch jobs, and associated components.

• Conduct analysis of billing, metering, payments, collections, and customer workflows.

• Execute minor enhancements, fixes, and logic modifications.

• Collaborate with business users to identify issues and convert them into technical solutions.

• Ensure the stability of the system, maintain data integrity, and guarantee accurate billing operations.

• Engage in on-call or after-hours support rotations if necessary.

⛳️ Requirements

• Proven hands-on experience with Customer/1 (C/1) is essential.

• Proficient COBOL programming and maintenance capabilities.

• Background in supporting CIS systems within utilities (electric, gas, water).

• Familiarity with billing cycles, meter readings, payments, adjustments, and customer account logic.

• Capability to troubleshoot intricate legacy code and batch processes.

• Strong analytical abilities and the comfort of working autonomously.

• Bonus: Experience with mainframe environments, JCL, DB2, or related legacy technologies.

🏝️ Benefits

• Contract lasting over 12 months with potential for extensions.

• Immediate start available.

• Part-time option is also offered.