Chief Operating Officer

This is a fully remote position, open to applicants in Australia.

📋 Description

• P&L Ownership: You will have complete ownership of P&L across various business units — you establish the targets, drive the results, and take responsibility for the numbers.

• Operating System: Develop the accountability framework from the ground up — including KPIs, scorecards, operational cadence, incentive structures, and process automation. Create real systems with defined outputs rather than mere templates.

• Team Performance: Provide direct oversight to department heads and senior operators — ensuring clarity on expectations, consequences, and growth opportunities. You will make difficult decisions (such as exits, restructures, and resets) independently.

• GTM Execution: Collaborate with marketing and sales leadership on pipeline management, conversion, and revenue operations — possessing a solid understanding of the key levers and taking ownership when necessary.

• Hiring & People Ops: Work closely with the People & Talent team to enhance management depth — you will define candidate profiles, establish standards, and maintain high expectations.

• Founder Leverage: Relieve the founders of operational management responsibilities, allowing them to focus on vision, growth, and external relationships — you will act as the link between strategy and execution.

⛳️ Requirements

• MUST-HAVES

• Proven P&L ownership — demonstrated revenue growth or margin improvement during your specific tenure, verifiable by a recognized third-party source.

• Experience across at least two domain areas: GTM (marketing/sales/customer success), Operations/Finance (P&L/systems), and People (management/accountability).

• Successfully built operational infrastructure from scratch — not inherited or fractional; real systems with identifiable outputs and measurable before-and-after outcomes.

• Made challenging personnel decisions: exits, restructures, and performance management with tangible consequences.

• In-house operational experience within a genuine operating company (not solely in consulting, advisory, or fractional roles).

• DC DISC temperament — exhibiting high Dominance and Conscientiousness; able to challenge founders and enforce accountability without seeking consensus.

• Managed teams of over 30 individuals with direct reports at the VP/Director level.

• High intelligence, agency, and urgency — you take initiative without waiting to be prompted.

🏝️ Benefits

• HOW THIS SEARCH WORKS

• This search utilizes a structured sourcing process. Candidates are assessed using a five-dimension scoring model before any discussions are initiated. If you have been contacted directly, it is due to your verified career signals placing you in the top tier among over 1,400 operators reviewed.

• Compensation is competitive with the role's responsibilities and scope. Details will be confirmed during the process.