Chief Operating Officer

This is a fully remote position, open to applicants in United States.

📋 Description

• Participate as a core member of the Executive Team and serve as a strategic advisor to the CEO in enterprise planning, decision-making, and enhancing organizational performance.

• Contribute to the development of CareMessage’s long-term organizational strategy, not just in its execution; provide an operational perspective that guides the future direction of the organization.

• Act as a vital link between the Executive Team and our Key Functional Leaders, translating strategy into actionable plans while clearly outlining trade-offs.

• Foster alignment among functional leaders to ensure the organization operates cohesively as a unified team with common priorities, rather than as isolated functions competing for resources.

• Make and take ownership of challenging operational decisions; have the discernment to know when to assert and when to compromise.

• Take responsibility for the operating plan; guarantee that functional priorities are adequately resourced, sequenced, and aligned with the company’s OKRs.

• Convert enterprise strategy into a clear operational framework with defined priorities, designated ownership, and a consistent rhythm.

• Implement disciplined execution practices that promote accountability and follow-through across different functions.

• Manage compliance and risk; ensure the organization adheres to relevant laws, regulations, and internal policies.

• Outline enterprise risks, trade-offs, and sequencing decisions to facilitate effective oversight by the CEO and Board.

• Mentor functional leaders in building high-performing teams that achieve collective results greater than the sum of individual contributions.

• Collaborate with Finance on budget performance, resource distribution, forecasting, and long-term operational viability.

⛳️ Requirements

• Over 10 years of multifaceted executive experience in strategic leadership across various functions.

• A background in technology organizations, whether in nonprofit tech or for-profit scaling, with a solid grasp of scalability and service models.

• Experience in shaping long-term organizational strategies, not just executing those established by others.

• Demonstrated ability to balance mission-driven impact with structured business operations.

• Experience guiding organizations through similar growth phases (specifically those exceeding 100+ employees).

• Recent, practical experience implementing AI and automation within an operational framework.

• Familiarity working with executive teams, and ideally with governing boards and board committees.

• Exceptional written and verbal communication skills, including the capacity to present effectively to a Board.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Generous paid time off and flexible work arrangements.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive work environment.