Chat Support Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Assist customers in real-time as a fully remote Chat Support Agent through live chat.

• Promptly and professionally address customer inquiries via live chat and messaging platforms.

• Accurately and efficiently resolve questions related to products, services, and accounts.

• Manage multiple chat conversations simultaneously while ensuring high quality.

• When needed, escalate complex issues to the appropriate team.

• Accurately log all chat interactions in the CRM or helpdesk system.

• Contribute to enhancing chat scripts, FAQs, and support documentation.

• Achieve response time targets and meet customer satisfaction (CSAT) score benchmarks.

⛳️ Requirements

• At least 1 year of experience in live chat support, customer service, or a related role.

• Fast and precise typing skills, with a minimum of 45 words per minute.

• Excellent written communication skills that are clear, friendly, and professional.

• Ability to handle multiple chats at once without compromising quality.

• Familiarity with helpdesk or chat tools such as Zendesk, Intercom, Freshchat, or similar platforms.

• Patient, detail-oriented, and able to remain calm under pressure.

• A reliable home office setup with a stable internet connection is essential.

• A Matric certificate is required.

🏝️ Benefits

• Work from the comfort of your own home.

• Flexible working hours to accommodate your schedule.

• Opportunity for career growth and development within the company.