Chat & Community Support Specialist

This is a fully remote position, open to applicants in Colorado, +5 more states.

📋 Description

• Manage live chat inquiries on the NoGigiddy platform, ensuring responses are within SLA targets.

• Oversee and engage with user posts in community forums, including Discord, Facebook Group, and social media comments.

• Address common inquiries (such as offer questions, account issues, and navigation assistance) with precision and a friendly demeanor.

• Elevate complex or sensitive matters to the suitable team, providing comprehensive documentation.

• Contribute to the knowledge base of the help center.

• Identify trends in user issues or feedback to relay to the product and content teams.

• Ensure a consistent tone and quality across all support interactions.

⛳️ Requirements

• A degree is not necessary.

• Quick and precise typing skills are essential, as live chat operates at a fast pace.

• Exceptional written communication skills are required, demonstrating clarity and empathy.

• Ability to manage multiple conversations at once while maintaining high quality.

• Patience with frustrated users is crucial; you should de-escalate situations rather than mirror negative energy.

• Familiarity with support or chat tools (such as Intercom, Zendesk, Crisp, or similar) is advantageous.

🏝️ Benefits

• Competitive hourly wage ranging from $15 to $21 per hour.

• Fully remote work environment.

• Flexible scheduling options throughout support windows.

• Paid training on the platform and support tools.

• Access to the entire NoGigiddy earning opportunity network.