Charge Off Recovery Collector

This is a fully remote position, open to applicants in Florida, +8 more states.

📋 Description

• Reach out to members through telephone, mail, and electronic communications to recover written-off loans and accounts.

• Handle communications that encompass DSA agreements, disputes, and cease and desist requests.

• Execute Skip Tracing efforts to find members and their assets.

• Keep a precise and comprehensive written record of all communications regarding member accounts, including account status, third-party actions, repossession, bankruptcy, etc.

• Address queries, concerns, or disputes from debtors about outstanding debts, ensuring effective resolutions while maintaining a professional demeanor.

• Respond to communications from third parties and prepare necessary information for collection agencies and attorneys, including reviewing files to authorize legal action.

• Generate regular reports on collection activities and account statuses.

• Assign accounts and update account actions in collaboration with third-party collection agencies and attorneys, which may involve filing estate claims.

⛳️ Requirements

• Minimum of 1 year of prior experience in collections, legal collections, repossession, and/or post-charge-off recovery is required.

• A responsible individual capable of working both independently and collaboratively within a team environment.

• Ability to independently negotiate feasible payment plans with members based on standardized processes and exceptional circumstances.

• Skill in identifying and escalating legal concerns and/or reputational risks during the collection process for each account.

• Familiarity with CFPB, FDCPA, WCA (preferred), and other debt collection regulations.

• Understanding of charge-offs, repossessions, money judgments, estate and probate filings, and debt consolidation companies.

• Exceptional verbal, written, listening, and interpersonal communication skills, with the capability to remain assertive and confident in challenging situations.

• Ability to multitask and thrive in a fast-paced, goal-oriented environment.

🏝️ Benefits

• 20 days of paid time off and 10 paid holidays.

• 16 hours of paid Volunteer Time Off.

• 401K Retirement plan with up to 6% employer matching.

• Comprehensive Health, Dental, and Vision insurance with various plan options.

• Health Savings Account with generous employer contributions.

• Employer-paid Life insurance, Short-Term, and Long-Term Disability coverage.

• Tuition Reimbursement ranging from $4,000 to $7,000 per calendar year.

• A robust Learning and Development program that includes an annual professional development stipend.