Channel Production Manager

This is a fully remote position, open to applicants in Florida, +4 more states.

📋 Description

• Lead and take ownership of operational functions pertaining to Title services.

• Oversee production operations for a division that supports several counties.

• Manage an internal team of up to 30 employees and guide offshore production teams.

• Assign tasks, oversee workflow, suggest staffing requirements, and direct activities.

• Mentor and coach staff while managing employee performance.

• Drive daily operations for both onshore and offshore teams.

• Set channel goals and objectives while facilitating training, coaching, and performance management.

• Collaborate with internal clients to fulfill service requests and address issues.

• Enhance client relationships, improve customer service agreements, and streamline processes.

• Gather feedback on team performance and work towards effective solutions.

• Review monthly P&L and unit cost data in conjunction with the financial organization and Channel Director.

• Utilize financial tools to guide team members and enhance financial performance.

• Spearhead problem-solving and organizational change initiatives.

• Develop business relationships with senior leaders and contribute to strategic initiatives.

• Ensure production quality, cost-effectiveness, and compliance with customer cycle-time service levels.

• Make independent, sound business decisions with minimal oversight.

⛳️ Requirements

• Bachelor's degree or equivalent professional experience.

• More than 6 years of directly related experience.

• Over 5 years of experience in management and leadership roles.

• Experience in title insurance is mandatory.

• Exceptional written, verbal, and organizational abilities.

• Capacity to present concepts and ideas effectively.

• Proficient in analyzing and advising on intricate production processes.

• Ability to cultivate relationships and work collaboratively across all organizational levels.

• Proficient in collaborating with onshore and offshore teams.

• Strong attention to detail with the capacity to establish priorities and meet deadlines.

• Excellent analytical and product management capabilities.

• Comprehensive understanding of interpreting customer business requirements and translating them into operational and application needs.

• Advanced skills in Microsoft Office, particularly Excel and PowerPoint.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k plan.

• Paid time off/sick leave.

• Employee stock purchase program.

• Inclusive, people-first workplace culture.

• Commitment to equal opportunity employment.