Certified Pharmacy Technician, PCR III

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Respond to incoming calls from patients, healthcare providers, and pharmacy partners with professionalism and compassion.

• Manage high-volume call center activities while ensuring service quality and precision.

• Receive verbal prescriptions from providers and guarantee proper documentation in line with state regulations.

• Redirect calls concerning clinical inquiries or counseling needs to remote pharmacists.

• Accurately process prescriptions and enter patient information into the pharmacy database.

• Initiate outbound calls to prescribers for clarifications, refill requests, and medication confirmations.

• Address patient issues related to orders, insurance, or delivery, escalating as necessary.

• Maintain precise and confidential patient records, including addresses, allergies, and prescription histories.

• Respond to emails and chat inquiries as required, ensuring timely and comprehensive resolutions.

• Work collaboratively with internal pharmacy operations, the pharmacist team, and external fulfillment partners.

• Comply with all pharmacy laws, regulations, and compliance standards.

• Contribute to ongoing improvement by identifying call patterns and proposing workflow enhancements.

• Participate in training sessions to remain updated on pharmacy practices and customer service strategies.

⛳️ Requirements

• High School Diploma or equivalent.

• Certified Pharmacy Technician (CPhT) – Required - Must hold certification from the Ohio Board of Pharmacy, in Ohio.

• A minimum of 2 years of experience in a call center, pharmacy, or customer support position (healthcare/pharmacy preferred).

• Comfortable managing a high volume of calls and multitasking in a fast-paced setting.

• Excellent communication, empathy, and de-escalation abilities.

• Capable of working independently and staying organized while working remotely.

• Detail-oriented with strong problem-solving and critical thinking skills.

• Flexible to take on additional responsibilities as the role develops.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits package including medical, dental, and vision coverage.

• Opportunities for professional development and continuing education.

• Flexible work hours and remote work options.