Certified Pharmacy Technician, Data Support

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver outstanding customer service in a telephone-based setting.

• Accurately enter and process a high volume of prescription data.

• Handle prescription authorizations, clarifications, and transfers.

• Conduct claim adjudication and auditing, including prior authorizations, billing, and eligibility verification.

• Make outbound calls to patients to ensure their needs are met.

• Address patient care issues through case queues efficiently.

• Act as a liaison between clinical pharmacists and other healthcare professionals.

• Collaborate with technicians and pharmacists to onboard new patients effectively.

• Ensure the confidentiality of patient records is maintained.

• Retrieve and confirm prescription information via calls to physicians.

• Conduct welcome calls to newly onboarded patients.

• Create, maintain, and update medication profiles as needed.

• Provide backup support during peak call volumes.

• Assist patients with inquiries over the phone.

• Support ExactCare’s nationwide patient population in a high-demand environment.

• Uphold AnewHealth’s Core Values in all interactions.

• Participate in special organizational or departmental events, team meetings, trade shows, conferences, and client engagements as required.

• Undertake additional duties as assigned.

⛳️ Requirements

• High school diploma or GED.

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) with a current certificate.

• Must maintain a pharmacy technician registration with the State Board of Pharmacy.

• Must be at least 18 years of age.

• Previous experience in a pharmacy environment.

• Capability to work in an office-based (or remote) setting requiring sitting at a desk for 90% of the time.

• Comfort in a phone-based work environment.

• Ability to work independently.

• Proficiency in utilizing computer equipment, technology, and multiple software applications.

• Outstanding customer service skills.

• Comprehensive knowledge of pharmaceuticals.

• Understanding of pharmacy billing processes.

• Familiarity with prescription procedures, clarifications, and transfers.

• Excellent written and verbal communication skills.

• Strong prioritization and organizational abilities.

• Capacity to maintain confidentiality.

• Critical thinking skills and the ability to document relevant details in compliance with state and federal regulations.

• Must be able to travel to multiple site locations within the assigned territory.

• Willingness to work extended hours as necessary.

• Availability outside of normal business hours on an ad-hoc basis.

• Applicants must be eligible to work in this country.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Flexible spending options.

• Company-paid life insurance.

• Short-term disability benefits.

• Voluntary benefits available.

• 401(k) retirement plan.

• Paid time off.

• Paid holidays.

• Remote work arrangement options.

• Equal employment opportunity policy.

• Drug-free workplace environment.