Certified Microsoft 365 Administrator, Customer Care Expertise

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver outstanding first-line support to customers, emphasizing clear, concise, and empathetic communication.

• Ensure that all customer needs and concerns are thoroughly documented, with a keen focus on precision and detail.

• Oversee and troubleshoot Microsoft 365 configurations, permissions, and security settings to guarantee high reliability and performance.

• Work alongside customers and internal teams to address any challenges related to Microsoft 365 services, prioritizing customer satisfaction and prompt responses.

• Actively engage with customers to understand their needs, ensuring they feel valued and supported. Continuously seek feedback to enhance service quality.

⛳️ Requirements

• Certification: Microsoft 365 Certified Administrator.

• Customer Care Experience: Minimum of 2 years in a customer-facing support position, ideally within IT, SaaS, or customer success sectors.

• Technical Knowledge: Expertise in the Microsoft 365 suite, encompassing Exchange, Teams, SharePoint, and OneDrive.

• Communication Skills: Excellent verbal and written communication abilities, capable of simplifying technical concepts for non-technical users.

• Customer-Centric Mindset: A passion for accurately capturing customer requirements and a dedication to providing an exceptional service experience.

• Desired Skills: Exceptional problem-solving capabilities with an empathetic approach to customer interactions.

• High degree of organization and attention to detail in managing customer requests and documenting ticketing information.

• Familiarity with CRM and ticketing systems, such as Zendesk or ServiceNow, is a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and continuous learning.

• Comprehensive health and wellness benefits.

• Flexible working hours and remote work options.