Cell Phone Repair Technician

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide exceptional customer service to ensure a delightful experience, fostering brand loyalty and advocacy.

• Support customers from the initial check-in through to the completion of their device repairs.

• Offer recommendations for resolving issues effectively.

• Diagnose, troubleshoot, and repair devices efficiently.

• Communicate complex technical problems to customers in a clear and understandable manner.

• Present repair and replacement cost estimates to customers.

• Suggest additional accessories for potential upselling.

• Ensure all repairs adhere to or surpass uBreakiFix quality standards.

• Welcome customers with a friendly and professional attitude, fostering a positive work atmosphere.

• Answer incoming calls to the store with professionalism and friendliness, striving to convert inquiries into store visits.

• Monitor all devices and inventory while ensuring the security of store stock.

• Use the point of sale system to accurately record customer information and track the real-time status of repairs.

• Maintain the store's cleanliness and professional appearance.

• Maintain composure when managing multiple deadlines.

⛳️ Requirements

• ONLY LOCAL APPLICANTS WILL BE CONSIDERED.

• Must be willing to drive within the FL Collier County and Lee County areas.

• Prior experience of 1-3 years as a cellphone/computer repair technician is required.

• Sales experience is an advantage.

• Strong troubleshooting and analytical capabilities are essential.

• Excellent written and verbal communication skills are a must.

• Demonstrated ability to acquire new skills necessary for providing an optimal customer experience.

• Basic computer proficiency is required.

• Strong organizational and time management skills are expected.

• Attention to detail is crucial.

• Ability to collaborate effectively within a small, close-knit team environment.

• Willingness to study and achieve Samsung, Google, and Asurion certifications.

• Must possess a current FL driver’s license, with no accidents or tickets for the past three years, no DUIs, and reliable transportation.

• Must pass routine illegal drug and felony background checks for both initial employment and ongoing employment.

• Availability to work on weekends is required.

🏝️ Benefits

• Competitive Compensation

• Career Growth Opportunities

• On-the-job Training/Certification

• Monthly Sales Commissions