Caseworker, Bilingual – French

This is a fully remote position, open to applicants in Canada.

📋 Description

• Management of assigned projects and/or cases.

• Compliance with general company procedures.

• Telephone support: Implementing call-center initiatives that provide assistance to patients, healthcare professionals, and funding bodies.

• Administering and following case-management protocols, which include clinical monitoring, data collection, ongoing patient follow-up, compliance checks, monitoring therapy disruptions or discontinuations, reporting adverse events, and liaising with primary healthcare providers.

• Executing pharmaceutical and biotechnology-related market research initiatives involving physicians, patients, pharmacists, or other allied health professionals.

• All patient programs utilize casework methods and involve a significant number of outbound calls.

• Documenting each activity in a program-specific database.

• Participating in ongoing refresher training and specialized training courses for specific products or programs as deemed necessary by management.

• Providing feedback on current protocols, databases, processes, and inter-departmental relationships.

• Ensuring clear communication with the manager, pod, and program-trained colleagues regarding case management during anticipated absences.

• Collaborating with managers to participate in the onboarding process for new caseworkers, including shadowing and call monitoring.

• Responsible for reporting all Adverse Events to the appropriate units or departments.

⛳️ Requirements

• Broad training in areas such as business administration, accountancy, sales, marketing, computer sciences, or related fields, typically acquired through a two-year associate's degree program or an equivalent combination of experience and education.

• At least one (1) year of experience in customer service.

• Bilingual (French/English) skills are an asset.

• Ability to multitask effectively.

• Strong attention to detail.

• Excellent problem-solving skills.

• Experience in the medical and pharmaceutical sectors is advantageous.

• Proficient knowledge of Word, Excel, and Outlook.

🏝️ Benefits

• Medical, dental, and vision care.

• A comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness.

• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

• Access to a variety of training programs, professional development resources, mentorship programs, employee resource groups, and volunteer activities.