Caseworker

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee designated projects and/or cases.

• Comply with general company procedures.

• Execute call-center initiatives and offer telephone support to patients, healthcare professionals, and funding organizations.

• Aid with funding and access challenges, including private, public, and special access programs.

• Manage and follow case-management protocols.

• Carry out clinical monitoring, data gathering, ongoing patient follow-up, compliance checks, therapy interruption/discontinuation monitoring, adverse event reporting, and coordination with primary healthcare providers.

• Execute pharmaceutical and biotechnology market research projects involving physicians, patients, pharmacists, and allied health professionals.

• Make outbound calls as part of patient engagement programs.

• Record all activities in the program-specific database.

• Engage in refresher training and specialized product or program training.

• Provide insights on protocols, databases, processes, and inter-departmental dynamics.

• Relay case-management information to the manager, pod, and trained colleagues during absences.

• Contribute to the training of new caseworkers, including shadowing and call monitoring.

• Report all adverse events to the designated units/departments.

• Carry out additional duties and tasks as necessary.

⛳️ Requirements

• Associate's degree in business administration, accountancy, sales, marketing, computer sciences, or a related field, or an equivalent combination of experience and education.

• At least one year of experience in customer service.

• Capability to multitask effectively.

• Strong attention to detail.

• Excellent problem-solving abilities.

• Proficient in Word, Excel, and Outlook.

• In-depth knowledge of the pharmaceutical distribution sector.

• Familiarity with automated warehouse operating systems.

• Robust business and financial understanding.

• Strong analytical and mathematical capabilities.

• Proficient in oral and written communication.

• Effective interpersonal and leadership qualities.

• Excellent organizational skills.

• Proven ability to consistently meet deadlines.

• Outstanding presentation skills.

• Proficient in Microsoft Word, Excel, PowerPoint, and other Office applications.

• Bilingual proficiency in French and English is a plus.

• Experience in the medical and pharmaceutical sectors is advantageous.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Backup dependent care services.

• Adoption assistance programs.

• Infertility coverage.

• Family building support services.

• Solutions for behavioral health.

• Paid parental leave benefits.

• Paid caregiver leave.

• Access to training programs.

• Resources for professional development.

• Mentorship opportunities.

• Employee resource groups.

• Opportunities for volunteer activities.