Caseworker

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist in the reimbursement processes to ensure timely, accurate, and consistent management of coverage-related requests within customer operations and patient support workflows.

• Coordinate documentation related to benefits, case updates, follow-up actions, and communications for reimbursement support to facilitate case advancement.

• Address routine reimbursement challenges, documentation deficiencies, and workflow anomalies to minimize delays and enhance access-related outcomes.

• Maintain precise case records, reimbursement documentation, and updates to systems to ensure operational visibility, readiness for reporting, and control of workflows.

• Observe reimbursement trends, recurring challenges, and indicators for escalation to promote proactive issue resolution and continuity of service.

• Collaborate with both internal and external stakeholders to synchronize communications, clarify reimbursement requirements, and aid in case resolution.

• Participate in initiatives for process enhancements, updates to workflows, and efforts for operational readiness that bolster scalable and forward-thinking reimbursement support services.

⛳️ Requirements

• A High School Diploma/GED or equivalent experience is required.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field is required.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.