Caseworker – 12-month contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Support reimbursement processes for coverage-related inquiries within customer operations and patient support workflows.

• Manage benefits-related documentation, case updates, follow-up tasks, and communications for reimbursement support.

• Address routine reimbursement challenges, documentation discrepancies, and workflow exceptions.

• Ensure accurate maintenance of case records, reimbursement documents, and system updates.

• Track reimbursement trends, recurring issues, and indicators for escalation.

• Collaborate with both internal and external stakeholders to synchronize communications and aid in case resolution.

• Participate in initiatives for process enhancements, workflow modifications, and operational readiness activities.

⛳️ Requirements

• A High School Diploma/GED or equivalent experience is mandatory.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related area is required.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Backup dependent care support.

• Assistance with adoption.

• Infertility coverage options.

• Support for family building.

• Solutions for behavioral health.

• Paid parental leave.

• Paid caregiver leave.

• Access to training programs.

• Resources for professional development.

• Mentorship opportunities.

• Employee resource groups.

• Opportunities for volunteering.