Caregiver Benefits Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Conduct personalized orientations for our Caregivers to inform them about the benefits available, ensuring they have a comprehensive understanding of options, enrollment processes, and how to maximize their benefits.

• Provide accrual status and process sick time through Empeon and Medflyt, as necessary.

• Perform employment verifications promptly using Salesforce, Empeon, and Knowledge Base to gather accurate information.

• Deliver clear call summaries through detailed notes on Talk Desk, including defined action items for follow-up when required.

• Utilize the FlexFacts portal to assist with reimbursements and fund allocation.

• Manage Commuter Benefit forms.

• Handle HRA deposits.

• Complete email cases assigned to you in the Salesforce database within 24 to 48 hours.

• Answer incoming calls on the shared line, ensuring first contact resolution.

• Demonstrate the ability to navigate multiple platforms in a fast-paced setting.

• Exhibit the capability to handle challenging conversations and address callers' concerns with empathy and compassion.

• Consistently meet internal service level agreements and performance metrics.

⛳️ Requirements

• Over 1 year of relevant experience in a similar role.

• Experience in a high-volume inbound and outbound call environment.

• Proven history of strong customer focus and adaptability in a high call volume context.

• Effective written and verbal communication skills, with the ability to engage with diverse audiences.

• A commitment to providing superior customer service, demonstrating empathy, active listening, and patience.

• Ability to multitask, prioritize tasks, and manage time efficiently.

• Technical proficiency, with the ability to navigate multiple systems while maintaining attention to detail and data accuracy.

• Demonstrates fluency in all tools and resources specific to the role, with a strong reliance on Excel.

• Willingness to embrace change and departmental growth in a dynamic environment.

🏝️ Benefits

• Competitive compensation.

• Medical benefits.

• Retirement plans.

• Wellness programs.

• Ongoing learning opportunities.