Care Team Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead and nurture a team of Health Professionals and Senior Health Professionals.

• Supervise daily operations, problem-solving initiatives, and ensure teams achieve production and quality targets.

• Develop and refine operational processes, facilitate product delivery, and meet business performance metrics.

• Monitor activities to ensure adherence to deadlines and examine cases for quality assurance.

• Establish and manage both short-term and long-term career objectives for Health Professionals and Senior Health Professionals.

• Work in conjunction with the Quality and Workforce Management teams to identify and address performance and delivery discrepancies.

• Guide and track the growth of the Health Pro team through daily performance metric observations and feedback sessions.

• Foster trust, provide guidance, and communicate the vision to the Health Pro team.

• Clearly articulate operational strategies.

• Conduct training on client-specific subjects and contribute to the enhancement of ongoing training programs.

• Collaborate with the Health Navigation Client Manager to comprehend and resolve intricate customer and client escalations.

• Provide project management assistance for initiatives that impact the business.

• Propose and implement process improvement suggestions to elevate customer experience and delivery efficiency.

⛳️ Requirements

• Minimum of 2 years of experience in a benefits-related field, or 3 years in a benefits-related position with a Bachelor's or Associate's degree.

• Prior experience in Health Navigation combined with people management experience, or over 3 years in a managerial role within a benefits context.

• Capable of functioning effectively within a team environment.

• Demonstrates excellent oral, written, and interpersonal communication abilities.

• Committed to continuous learning in a dynamic environment.

• Possesses strong analytical, problem-solving, and organizational skills.

• Efficiently organizes work activities to meet deadlines.

• Effectively manages a team.

🏝️ Benefits

• Health, dental, and vision coverage starting from Day One.

• Wellbeing programs.

• Retirement plans with contribution matching.

• Generous time off.

• Parental leave.

• Continuing education opportunities.

• Career advancement prospects.