Care Management Support Coordinator

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Receive and record all referrals from various sources into the Care Management documentation system.

• Confirm eligibility and demographic details.

• May conduct Health Risk Screenings as necessary.

• Assist in sending educational materials, consent forms, or other documents to members as required.

• Support the Care Management team with referrals.

• Provide information regarding access to and coordination of resources.

• Help members with care coordination and navigation of the healthcare system.

• Deliver culturally appropriate health education and information.

• Offer general education and social support.

• Act as an advocate for members.

• Help schedule medical appointments and arrange transportation as needed.

• Assist in addressing Social Determinants of Health as necessary.

• Access various Electronic Health Records (EHRs) to gather and upload information into the care management platform.

• Promptly notify the supervisor of any issues while performing assigned duties.

• Comply with CCNC (Community Care of North Carolina) Privacy and Security policies to ensure patient and company data is appropriately protected.

• Follow department guidelines, company policies, and HIPAA regulations.

• Perform additional duties to help maintain organized and functional operations.

• Attend departmental and corporate meetings, local and regional training, or other events as required.

• Understand and support CCNC goals, objectives, and standards.

⛳️ Requirements

• High school diploma or GED required, or Licensed Practical Nurse qualification.

• Minimum of 2-4 years of experience in a healthcare setting required.

• A 2 or 4-year degree in a health-related field is preferred.

• Bilingual candidates are preferred.

• Knowledge of and experience with patient or clinical data systems.

• Required computer skills, including various office software and internet proficiency; experience with MS Office software is preferred.

• Familiarity with state and federal benefits systems.

• Excellent oral and written communication skills.

• Proficient in motivational interviewing techniques.

• Strong organizational and time management skills.

• Sensitivity to cultural diversity, language barriers, health literacy, and educational levels.

• Understanding of medical terminology.

• Responds positively to change and demonstrates a willingness to learn new methods for achieving work objectives.

• Capable of adjusting strategies or approaches based on situational demands.

🏝️ Benefits

• Make a meaningful impact on youth and families throughout North Carolina.

• Collaborate with a supportive and cooperative care team.

• Competitive benefits package effective from the first day of employment.

• Opportunities for growth, training, and bonus incentives.*